FAQS


CONTACT/FAQS
Welcome to our shop!

We want your shopping experience to be a most happy one! We wish to see you join the 1000's of satisfied repeat buyers, so here is some important information along with frequently asked questions:

CONTACT INFO:  Phone number :1-250-292-8070 Monday to Friday 12 noon to 5:30 we are on Pacific time, so if you are in New York  and its  12 noon your time its  only 9 AM  Pacific time, so please leave a message or call during our business hours .

  or E-mail: antiques@nethop.net  or  sovintagepatterns@gmail.com

Our Mailing Address Is: P.O.Box 1632 Oroville,WA 98844

 

DO WE SHIP WORLD WIDE?

Yes! We certainly do, we combine shipping to save our customers  on the postage fees. We have shipped  to almost all parts of the world.International customers are very welcome, we ship worldwide and for very reasonable rates. For our Canadian customers, you pay the same shipping charge as our American customers.


PAYMENT METHODS ACCEPTED?

We accept directly the following  credit cards- 

American Express, Visa, Mastercard, we do NOT accept Discover Cards. 


IS IT SAFE TO ORDER?

Yes! .We have a shopping cart for your shopping convenience as well as a secure server for your credit card information.  We do respect  customers who are still not comfortable with the internet, thats why we offer  a telephone number. You may place your order, submit it  and phone us to provide  your credit card number.

 

You are very welcome to phone us 1-250-292-8070 to place an order during Monday- Friday  12:00 Noon  to 5:30 PM Pacific Time,  if we are busy in our gallery just leave a message and we will return your call ASAP. Remember you may always e-mail your order anytime to  sovintagepatterns@gmail.com or provide your phone number and we can call you.


WHEN WILL I GET MY PACKAGE?

We usually ship within 3 business days but sometimes it can  take longer due to the volume of orders we receive. Because we are a small company it does take time to process orders and we work on business days (Monday to Friday). So shipping from the time you place your order can take from 1  to 10 business days.  Regarding delivery times, although we have no power over postal systems,  we have found that  most orders are received within a week for North America, for our International customers it can be 6-14 days depending upon the location. We have been very surprised  that our UK  and French customers receive their packages in 6-8 days.  If you need it quickly, please let us know and we will try to do our best .


HOW TO RESIZE A PATTERN?

For resizing vintage patterns : Resize Patterns

 

HOW TO SEARCH?

 

For your shopping convenience we have our own search engine, if you are looking for a specific pattern just type in the pattern number. If looking for your size  type in your bust size, because the different pattern makers did not have standard sizes until about the late 1960s. So  going by your bust size ensures you are getting the proper size.

 

DO YOU KEEP WISH LISTS?

Yes! Feel free to register the patterns you are searching for and we can see if we have any of the patterns in our vast unlisted inventory. If not we will alert you as soon as we do get it/them in.


DO YOU HAVE LAYAWAYS?

Yes! We offer a Lay-Away plan. It is extremely important to read and understand the Layaway Plan agreement.
Layaway Plan Duration: 2 months
Payment Frequency: Monthly
Down Payment Required: 33 1/3%
Returns Accepted: No
Down payment applies to the percentage of the order total, including shipping and tax.
Exchanges Accepted: No
Cancellation Fee: No Payments Refunded .
If you have any questions, please clarify before ordering.  

 DO YOU HAVE A STORE FRONT?

 No, not for the patterns. The patterns are strictly an internet business.  Although the charge will appear as THE INCURABLE COLLECTOR, on your credit card statement, The Incurable Collector was the name of our Art and Antiques Gallery.

 RETURNS?

As is the tradition with fabric and pattern stores selling sewing patterns, we do not take returns, all sales are final, as almost everything we sell is easily duplicated or reproduced. Also we cannot be held responsible for sensitive  time delivery, we hold no power over the postal system as to how quickly they deliver.  
 We do not refund for buyer's remorse nor for lost packages. In the rare event if your package is lost we will be happy to try to trace it or provide you with a shop credit-no refunds since we can provide proof of shipping. 
We will be happy to answer any questions! We are always happy to work with our customers so the purchase is an enjoyable one.

No cash refunds are available for Gift Certificates.

MAY I CANCEL ?

If an order is cancelled  before its shipped out, a restocking charge of 35% will be ascessed on the purchase price, the shipping/handling is not refunded, this helps us absorb the cost in tying up desirable inventory and initiating the process such as our employees taking the time removing the pattern/s  from our inventory, packaging so it will be ready for shipping, labeling the package , having our employees take the time to relist the item/s, merchant services fees-it costs us to process credit cards and  we also get charged to refund a credit card purchase.

 

DO WE PURCHASE PATTERNS?

We are only interested in true vintage patterns, to us  vintage is  1950s and earlier.  An exception is  for  Vogue, Vogue Couturier and Vogue Paris Originals, those we purchase up to 1970s. 

We do not wish to make offers, please e-mail us letting us know  approx. how many patterns you have, what era's and makers and what you would be happy to get for them, you are the seller and must have an idea of what you would  wish to get for them.  Digital images  would be preferable to give us an idea of what type of patterns you have. Images of groups of patterns is okay since we can still determine what kind of patterns you have. If we come to an agreement, then we will pay for the shipping.
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