Welcome to our shop!
We want your shopping experience to be a most happy one! We wish to see you join the 1000's of satisfied repeat buyers, so here is some important information along with frequently asked questions:
CONTACT INFO: Phone number :1-250-292-8070 Monday to Friday 12 noon to 5:30 we are on Pacific time, so if you are in New York and its 12 noon your time its only 10 AM Pacific time .
or E-mail: antiques@nethop.net
Our Mailing Address Is: P.O.Box 1632 Oroville,WA 98844
DO WE SHIP WORLD WIDE?
Yes! We certainly do, we combine shipping to save our customers on the postage fees. We have been on the internet since 1996 and have shipped to almost all parts of the world.International customers are very welcome, we ship worldwide and for very reasonable rates. For our Canadian customers, you pay the same shipping charge as our American customers.
PAYMENT METHODS ACCEPTED?
We accept directly the following credit cards-
American Express, Visa, Mastercard, we do NOT accept Discover Cards . We also accept Paypal which allows you to use your Discover cards.
Also Checks and Money Orders are accepted. From our International customers we only accept Credit Cards, Paypal and International money orders.
IS IT SAFE TO ORDER?
Yes! .We have a shopping cart for your shopping convenience as well as a secure server for your credit card information. We do respect customers who are still not comfortable with the internet, thats why we offer a telephone number. You may place your order, submit it and phone us to provide your credit card number.
You are very welcome to phone us 1-250-292-8070 to place an order during Monday- Friday 12:00 Noon to 5:30 PM Pacific Time, if we are busy in our gallery just leave a message and we will return your call ASAP. Remember you may always e-mail your order anytime to antiques@nethop.net
WHEN WILL I GET MY PACKAGE?
We usually ship within 3 business days but sometimes it can be longer due to the volume of orders we receive. Because we are small company it does take time to process orders. Most orders are received within a week for North America, for our International customers it can be 6-14 days depending upon the location. We have been very surprised that our UK and French customers receive their packages in 6-8 days. If you need it quickly, please let us know and we will try to do our best .
HOW TO RESIZE A PATTERN?
For resizing vintage patterns just click on this link:
sense & sensibility
HOW TO SEARCH?
For your shopping convenience we have our own search engine, if you are looking for a specifc pattern just type in the pattern number. If looking for your size type in your bust size, because the different pattern makers did not have standard sizes until about the late 1960s. So going by your bust size ensures you are getting the proper size.
DO YOU KEEP WISH LISTS?
Yes! Just e-mail us your want list and we can see if we have any of the patterns in our vast unlisted inventory. If not we keep it and alert you as soon as we do get it/them in.
DO YOU HAVE LAYAWAYS?
Yes! We offer a Lay-Away plan. A 25% deposit is required, this ensures that you are committed to follow through with your layaway . The remaining balance is due as follows
For layaways up to 100.00 within 30 days of placing the order
For layaways up to 250.00 the balance is due within 60 days.
Any other layaways are due within 90 days.
We can extend the time if required please contact us if you need the extra time. If the Lay-Away transaction is not completed or is cancelled after 24 hours of placing the layaway , all monies, except for the initial 25% deposit will be refunded in the form of a store credit. This helps us absorb the cost in tying up desirable inventory and initiating the process such as , our employees taking the time removing it from our inventory, packaging it so it will be ready for shipping, labeling the package etc, taking up space on our website or having our employees take the time to relisting the items. If you have any questions, please clarify before ordering.
DO YOU HAVE A STORE FRONT?
No, not for the patterns. The patterns are strickly an internet business. We do run an Antiques and Art Gallery under the name of THE INCURABLE COLLECTOR. If you are purchasing with a credit card thats how the charge on your credit card statement will appear as.
RETURNS?
As is the tradition with fabric and pattern stores selling sewing patterns, we do not take returns, all sales are final, as almost everything we sell is easily duplicated or reproduced. Also we cannot be held responsible for sensitive time delivery, we hold no power over the postal system as to how quickly or slowly they deliver. We are always happy to work with our customers so the purchase is an enjoyable one. We have been on the internet since 1996 so that speaks volumes!
MAY I CANCEL ?
If an order is cancelled a restocking charge of 25% will be ascessed on the purchase price, the shipping/handling is not refunded, this helps us absorb the cost in tying up desirable inventory and initiating the process such as our employees taking the time removing the pattern/s from our inventory, packaging so it will be ready for shipping, labeling the package , having our employees take the time to relist the item/s, merchant services fees-it costs us to process credit cards and we also get charged to refund a credit card purchase or paypal fees.
DO WE PURCHASE PATTERNS?
We are only interested in true vintage patterns, to us vintage is 1950s and earlier. An exception is for Vogue, Vogue Couturier and Vogue Paris Originals, those we purchase up to 1970s.
We do not wish to make offers, please e-mail us letting us know approx. how many patterns you have, what era's and makers and what you would be happy to get for them, you are the seller and must have an idea of what you would wish to get for them. Digital images would be prerferable to give us an idea of what type of patterns you have. Images of groups of patterns is okay since we can still determine what kind of patterns you have. If we come to an agreement, then we will pay for the shipping.
